foody

Accessibility Statement

Introduction

At foody, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform to established accessibility standards. Focusing on customers and valuing people are just two of our core values, and we strive to provide our services in a manner that ensures equal access, respect, dignity, and independence to all.

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards.

This accessibility statement applies to the sections of our website and application covered by the European Accessibility Act and its respective local transposition.

Description of the Service and Efforts to Support Accessibility

At foody, we provide intermediation in the online quick commerce and food delivery service to our users across Cyprus. We strive to make our digital platform (website and application) accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the digital platform:

  • Text-based descriptions: Detailed written information available in plain language.
  • Text alternatives and screen reader support: Use of alternative text for components, icons, and buttons, so screen readers can describe them to users with visual impairments. Accessible labels for interactive elements to ensure screen readers announce their function.
  • High-contrast functionality: Adjustable contrast for users with visual disabilities.
  • Navigation and Layout: Logical, consistent layout and navigation, aiming to provide clear headings and menus, large touch targets for buttons and interactive elements, aiding users with motor impairments.

Our service is delivered through a digital platform that supports accessibility by:

  • Simple navigation: Logical layouts with consistent headings, landmarks, and menus
  • Keyboard accessibility: Functions that can be operated via keyboard
  • Error notifications: Clear and descriptive error messages to guide users in resolving issues.
  • Color and contrast: Sufficient color contrast between text and background to help users with low vision or color blindness. Avoidance of using color as the only way to convey information.

We are continuously striving to improve our accessibility by providing:

  • Accessibility as part of our development cycle: We continually strive to conform to WCAG guidelines for all new features we develop, and gradually enhance our existing functionality to support accessibility further. Our development and design teams continually test against WCAG-guided accessibility criteria.
  • Regular testing: We continually test our services against the latest accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG), and make necessary updates to ensure accessibility.
  • Feedback mechanisms: We are committed to the prompt handling of all accessibility-related requests received from our users.
  • Operable interface: We aim to develop our service to be navigable by keyboard and to work with assistive technologies.
  • Understandable design: Our interface uses clear and simple language and avoids unnecessary complexity.

Additionally, we have adopted the following practices to date to enhance every user’s experience:

  • Audits and testing: We have evaluated the accessibility of our mobile and web-based features through internal audits and, where applicable, with input and audits from external accessibility experts, collaborating across teams to enhance accessibility through testing.
  • Monitoring: Accessibility conformance scans through assistive technology.
  • Record keeping: We archive all requests that include enhancements/upgrades to the digital platform and document the progress of work and internal audits concerning accessibility compliance.

Conformance Status

The sections of our digital platform covered by the European Accessibility Act observe the following standards:

  • WCAG 2.1 Level AA
  • EN 301 549

Third Party Content

Please note that our digital platform (website and application) may link to, or interface with, third-party sites that we do not control and are not directly affiliated with foody. These third-party vendors may not have undertaken the same efforts as we did - that’s why foody does not make representations regarding the accessibility of third-party content.

Limitations and Alternatives

Given the size and complexity of our platform, some parts of our website and application may not yet be fully accessible as we gradually improve the experience.

We understand that some limitations may exist. If you encounter any difficulty accessing content or features, please contact us via [email protected].

We welcome your feedback on the accessibility of our services. We are committed to providing an alternative solution and will do our best to assist you.